Frequently Asked Questions
Everything you need to know about your BOSTANTEN experience.
What materials are used in BOSTANTEN products?
We specialize in high-quality genuine leather, including top-grain and vegan leather options. Each product is crafted with premium hardware and reinforced stitching to ensure durability and a luxury feel.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-10 business days, while expedited options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer a warranty on your bags?
Yes, we provide a 1-year limited warranty against manufacturing defects. This covers issues with zippers, hardware, and stitching under normal use conditions.
How should I care for my leather bag?
To maintain the quality of your bag, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and use a specialized leather conditioner every 3-6 months to keep the leather supple.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay.